This Acceptable Use Policy (the “AUP”) governs all use of Seyuna, including Accounts, prompts, Customer Data, Output, integrations, previews, Customer Applications, and attempts to access or use a restricted function. It forms part of the Terms of Service.

Customer is responsible for ensuring that its Authorized Users and Customer Applications comply with this AUP.

1. Illegal conduct and regulated activity

You must not use Seyuna to:

• violate applicable law, a court or regulatory order, sanctions, or export controls, or facilitate another person’s violation;
• provide the Services to, act on behalf of, or confer a benefit on a person or entity with whom dealings are prohibited by applicable sanctions, including an entity owned or controlled by such a person;
• facilitate human trafficking, terrorism, violent extremism, illegal weapons, illegal drugs, illegal gambling, fraud, money laundering, pyramid or Ponzi schemes, or other serious criminal activity;
• provide a regulated product or professional service without every licence, qualification, disclosure, and safeguard required by law; or
• conceal, falsify, or misrepresent identity, affiliation, ownership, control, location, payment, or eligibility information.

2. Child safety and sexual abuse

You must not use Seyuna to exploit, sexualize, groom, endanger, or identify a child; or to create, possess, solicit, distribute, facilitate, or link to child sexual abuse or exploitation material.

You must not create or distribute non-consensual intimate imagery, sexual deepfakes, sextortion material, or content intended to facilitate sexual violence or exploitation. Do not send illegal imagery through a report or support channel.

You must not use Seyuna to create or distribute pornography, advertise sexual services, or facilitate prostitution. This restriction does not prohibit lawful educational, health, artistic, or safety material that is not exploitative and is not intended primarily for sexual arousal.

3. Violence, self-harm, harassment, and hateful conduct

You must not use Seyuna to:

• make a credible threat, incite violence, or provide instructions intended to facilitate serious physical harm;
• encourage, instruct, or assist self-harm or suicide in a manner likely to increase imminent risk;
• harass, stalk, dox, extort, blackmail, or intimidate another person;
• promote hatred or violence against a person or group based on a protected characteristic; or
• unlawfully discriminate against a person or deny a protected right or service.

4. Fraud, deception, and manipulation

You must not use Seyuna to:

• impersonate another person or organization deceptively, conduct phishing, steal credentials, or commit fraud;
• send unlawful spam, operate a deceptive solicitation, or distribute misleading commercial communications;
• create fake reviews, engagement, identities, or coordinated inauthentic activity intended to manipulate a person, platform, market, or public process;
• present fabricated or AI-generated material as verified evidence or authentic human-origin material where the deception is likely to cause harm; or
• evade a suspension, restriction, usage limit, or enforcement action through another Account, identity, or technical method.

5. Security and infrastructure abuse

You must not use Seyuna to:

• create, deploy, or distribute malware, ransomware, spyware, credential theft, botnets, destructive code, or denial-of-service activity;
• probe, scan, test, or exploit a system without authorization;
• interfere with the availability or integrity of Seyuna or a third-party system;
• conduct cryptomining or use automated requests, bulk Accounts, scraping, storage, compute, bandwidth, or another resource in a manner that evades limits or imposes an unreasonable burden;
• bypass authentication, security, payment, location, eligibility, or usage controls; or
• expose secrets, access tokens, private keys, or credentials without authorization.

Good-faith security research conducted in accordance with the Security policy is not prohibited by this Section.

6. Privacy and intellectual property

You must not use Seyuna to:

• collect, infer, expose, sell, or disclose personal information without the required authority, notice, choices, and safeguards;
• submit payment-card data outside designated hosted payment fields;
• process health information, biometrics, government identifiers, children’s data, or other specially regulated information unless a Seyuna feature expressly authorizes and documents that processing;
• infringe or misappropriate copyright, trademark, patent, trade secret, database, privacy, publicity, confidentiality, or other rights; or
• remove or circumvent technical measures used to protect content or rights.

7. High-impact and professional uses

The Services must not be used to make a solely automated decision that determines a person’s eligibility, selection, or access concerning employment, credit, insurance, housing, education, healthcare, legal services, immigration, law enforcement, or another essential service.

Output must not be represented as professional advice or verified fact without the qualified review, disclosures, licences, and safeguards required for the intended use. You are responsible for testing generated code and reviewing generated content before deployment.

8. Customer Applications

A Customer Application must provide all legally required publisher identity, contact, consumer, privacy, cookie, accessibility, and complaint information. It must not falsely suggest that Seyuna endorses, operates, or certifies it.

9. Enforcement

Seyuna may use automated security and abuse signals and human review to investigate a suspected violation. Depending on the nature, severity, recurrence, intent, and risk, Seyuna may warn the Customer; restrict a feature or distribution; isolate or remove material; suspend or terminate an Account; preserve evidence; notify an affected party; or report conduct to an authority where required or permitted by law.

Seyuna may act immediately where delay would create material risk or notice is prohibited. Otherwise, where required and lawful, Seyuna will provide the affected Customer with the material reason for the action and an available appeal method. An appeal will be reviewed with appropriate independence from the original decision where required.

Seyuna may terminate, in appropriate circumstances, an Account held by a repeat infringer. The Copyright notice and counter-notice process explains how to submit or contest a copyright claim.

10. Reporting and appeals

Use Report abuse for harmful or illegal content, Copyright notices for copyright matters, and Security for vulnerabilities. A report should identify the exact electronic location and provide sufficient facts to assess it. You must not knowingly submit a materially false, abusive, or duplicative report.

For notices under the European Union Digital Services Act, legal@seyuna.com is Seyuna’s electronic contact for authorities and abuse@seyuna.com is the contact for service recipients.

To contest an enforcement decision, reply through the appeal route in the decision notice or contact abuse@seyuna.com with the relevant Account, project, or decision reference and the basis for the appeal.

For immediate danger, contact local emergency services.